THESE TERMS OF USE ("TERMS") ARE A BINDING CONTRACT BETWEEN YOU AND Automi ("WE", "US"), A CHATBOT PLATFORM (HENCEFORTH REFERRED TO AS THE "Platform") BUILT BY Automi TECHNOLOGIES INC, A COMPANY REGISTERED IN THE STATE OF DELAWARE, USA AND WILL INCLUDE ITS SUBSIDIARY COMPANIES. BY SUBSCRIBING AND ACCESSING THE BELOW TERMS, YOU AGREE TO THESE TERMS ON BEHALF OF YOURSELF AS AN INDIVIDUAL USER, OR ON BEHALF OF THE ORGANIZATION YOU REPRESENT ("CUSTOMER", "YOU"). IN CASE YOU DO NOT AGREE TO ANY OF THE TERMS LISTED BELOW, YOU MAY REFRAIN FROM USING (OR ACCESSING) THE PLATFORM AND RELATED SERVICES.
Welcome to Automi, an easy-to-use, multi-messaging customer experience platform ("platform") that allows non-developers, companies, individuals, and agencies to easily build, train, manage and analyse their chatbots. Please read on to learn the terms that govern your use of Automi website(s), services and platform. If you have any questions, comments, or concerns regarding these terms or the Services, please feel free to contact@automi.com.
2.1 Eligibility
2.1.1. The Children’s Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13.
2.1.2. We do not knowingly collect or solicit personally identifiable information from children under 13. If you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us.
2.1.3. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible.
2.1.4. If you believe that a child under 13 may have provided us personal information, please contact us at contact@automi.com.
2.2 Registration and Account integrity
2.2.1. As part of the registration process you will need to sign up and create an account, including a username & password, on the platform (app.automi.com).
2.2.2. Your registration on the platform provides you access to a number of features and services which are permissible to be accessed only by you. This registered account and its credentials is not to be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to you.
2.2.3. If, for any reason, you suspect that your username & password has been disclosed to, or obtained, by another party you should contact us immediately. Please note that we never contact users requesting them to confirm their username & password or other details.
3.1 Services
3.1.1. We provide you with a platform interface and a related set of services (“Services”) which can enable you to subscribe and use the same for creation, modification and maintenance of chatbot programs that may help you improve your business process(es) in an as-is condition.
3.1.2. On registration, and subject to Section 5 (when applicable), we will grant to you the right to access and use the Platform, and any related functionality, in accordance with the Terms mentioned in this document.
3.1.3. Your use of the Services is also governed by (and subject to) different third party platform policies that Automi can be integrated from time to time (“PlatformPolicies”) including but not limited to which are hereby incorporated by reference and are a part of these Terms.
Facebook:- https://developers.facebook.com/policy
Telegram:- https://core.telegram.org/
Kik:- https://www.kik.com/developers/
Viber:- https://www.viber.com/terms/viber-developer-distribution-agreement
Line:- https://developers.line.me
Skype:- https://www.botframework.com/Content/Developer-Code-of-Conduct-for-Microsoft-Bot-Framework.htm
Slack:- https://api.slack.com/developer-policy
Whatsapp:- https://www.whatsapp.com/legal/business-solution-terms
3.1.4. You are solely responsible and liable for complying with the Platform Policies that you opt for building your chatbot and Automi bears no commercial or any other liability or responsibility for the users that access the bot and the data that gets created. By using the platform you implicitly agree to and accept all of the Terms and Conditions, or you will lose the right to use the right to use the platform and services. Your using the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy and Data Processing Agreement (addendum).
3.1.5. The Mobile app SDK is supported only for the following frameworks - Native iOS, Native Android and Flutter.
3.2 Limitations of Service
3.2.1.It is acknowledged and agreed upon that you are completely responsible for evaluating the integrity, quality, accuracy or reliability of any data provided to us before making/ implementing any decisions based on this information and any consequences that arise out of this.
3.2.2. You acknowledge that we do not assume any liability for any data handled/generated by you on the platform.
3.2.3. The licenses granted herein are only for the purpose of allowing you to connect to and use the Services for your personal or internal business use. You will not use the services to perform natural language processing for any third parties.
3.4 Temporary Suspension of Services
3.4.1. We may temporarily limit or suspend the Services from time to time at its discretion including to perform upgrades to, and maintenance of, the platform.
3.4.2. We also hold the rights to terminate access to the platform based on any missed payments as per contractual agreements forwarded to you. Your access to the platform and/or subscription or other payments for use of Automi represents an agreement to abide by the commercial terms and conditions of the contract forwarded to you, the usage Terms and Conditions listed in this document as well as the Privacy Policy and Data Processing Agreement that accompany and are available on www.automi.com.
3.5 Unacceptable Use of Services and User Conduct
3.5.1. You represent, warrant, and agree that you will not create and / or contribute any Content or User Submission (each of those terms is defined below) or otherwise create any chatbots or use the Services in a manner that:
(a) Infringes or violates the intellectual property rights or any other rights of anyone else (including Automi);
(b) Violates any law or regulation, including any applicable export control laws;
(c) Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
(d) Jeopardizes the security of your Automi account or anyone else’s (such as allowing someone else to log in to the Services as you);
(e) Attempts, in any manner, to obtain the password, account, or other security information from any other user;
(f) Violates the security of any computer network, or cracks any passwords or security encryption codes;
(g) Runs Mail list, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
(h) “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
(i) Copies or stores any significant portion of the Content; and
(j) Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services;
(k) Is non-compliant with any international agreements, treaties as may be applicable including but not limited to the Global DataPrivacy Regulations (GDPR) and the Children’s Online Privacy Protection Act, 1998 (“COPPA”) and any of its amendments, notifications and revisions, updated form time to time;
3.5.2. A violation of any of the foregoing is grounds for termination of your right to use or access the Services, with or without notice and surrender of your contact information, data and intelligence that you have built on the platform.
3.5.3 We understand the need of requiring documented evidence for stress test or security tests (VAPT). If such a need arises, please contact us at contact@automi.com to request for the same. Running the stress test or any form of security tests on the platform without prior approval from Automi will cause the bot and/or the account to be deactivated. Automi does not carry any liability for the loss caused due to the deactivation of the bot or the account.
3.6 Account Access
3.6.1. As discussed in Section 2.2, you are solely responsible for the credentials to your account and for any activity that happens in the account, intentionally or unintentionally.
3.6.2. In case any unwarranted activity is noticed, you should notify us immediately by sending an email to contact@automi.com.
3.7 System Maintenance
3.7.1. You are responsible to maintain and upgrade any OS or systems that are used to access the platform. Any problem caused in the use of the platform because of older/legacy/unsupported systems is solely your responsibility.
3.8 Compliance with Laws
3.8.1. You shall comply with all applicable laws including the ones around protection of personal information and data privacy.
3.8.2. You are responsible for obtaining any consent required by law from your users to allow the use of their personal information (if required) for use of our services, in accordance with the general terms, privacy policy and Data Processing Agreement.
3.9 Compliance by Users
3.9.1. You will need to ensure that your Users are informed that they are governed by, and hence comply with, all applicable laws, including laws governing the protection of personal information.
4.1 Data Ownership
4.1.1. As defined in the Data Processing Agreement, all information shared with us is owned by you. We are not responsible for evaluating its integrity, quality, accuracy or reliability.
4.1.2. You acknowledge that the responsibility of any data provided/used on the platform is your responsibility. Any loss of data caused by the downgrading and removal of any service within the account connected to the downgrade, is also your responsibility.
4.2 Copyrighted Material
4.2.1. Digital Millennium Copyright Act (the “DMCA”) relates to online service providers, like us, who are responsible to remove any material that allegedly violates someone’s copyright.
4.2.2. We respect others’ intellectual property rights, and we reserve the right to delete or disable any such content, and to terminate the any account(s) that is/are alleged repeat-infringers.
4.3 Content Monitoring
4.3.1. Any information or content publicly posted or privately transmitted through the Services, and any chatbots created using the platform, are the sole responsibility of the person from whom such content is originated. You should access all such information and content at your own risk, and we aren’t liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it.
4.3.2. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content. You hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the platform.
4.3.3. You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.
4.3.4.The Services may contain links or connections to third party websites or services that are not owned or controlled by us. When you access third party websites or use third party services, you accept that there are risks in doing so, and that we are not responsible for such risks. We encourage you to be aware of this and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize. You are solely responsible for complying with the terms and conditions, any liability or commercial conditions set forth and arising from any third party provider access that you connect to via the Platform.
4.3.5. We have no control over, and assume no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, we will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third party website or service.
4.3.6. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.
4.3.7. If there is a dispute between participants on this site, or between users and any third party, or a dispute arising out of violation of terms and conditions set forth here for the use of the Platform, you agree that we are under no obligation to become involved. In the event that you have a dispute with one or more other users, you release us, our officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services.
4.4 Data Processing, Access and Backups
4.4.1.We may utilize the services of multiple sub processors for the purpose of providing the services.
4.4.2. Any data collected by us through our services shall be as defined by us in the Data Processing Agreement.
4.4.3. It is advisable that you take all required backups of your data prior to requesting a downgrade (or termination) in service.
4.5 Privacy Policy
4.5.1.We do not explicitly collect any personal information such as age, gender etc. unless shared by you.
4.6 User Data Policy Disclosure
We value the privacy and trust of our users. This disclosure outlines our commitment to responsible data handling:
We use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For further details, please refer to the Google API Services User Data Policy. Your privacy matters to us, and we strive to maintain the highest standards of data protection.