Customer support as a function provides a range of customer services to assist customers with the product or the service. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product or a service. Two key aspects of customer support that include manual processes are - Ticket based resolution systems like Chat, Email, Phone and Engagement systems like emails on Business Updates. To deliver the above, the function needs to build on improving and scaling on automation tools, reducing inefficiencies & delivering world-class service.
Leverage Intelligent Automation and RPA to:
Categorize Incoming Tickets
Enforce appropriate actions
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